Our Reviews
Adrianna C|2025 Chevrolet Equinox EV
Confirmed Sales Customer
5/13/2025
I appreciate how everyone did everything they could to make sure I left with an amazing car
ZACKRY CONOVER
5/14/2025
We are very happy we could provide you with a positive experience, Adrianna! We want to sincerely thank you for choosing Elm Chevrolet Company, INC. and we hope to see you again soon!
WELLSBURG, NY
Joann S|2025 Chevrolet Equinox
Confirmed Service Customer
5/14/2025
I have 2700 miles on my car, and I brought it in because the service engine soon light came on. I was given a loaner for 2 weeks. I was told there was no fix for this issue. I started a claim with GM, who told me to check in with Elm to see if there was a fix. I am assuming that Elm would call when there was a fix.
5/16/2025
Our team has acknowledged this review.
PINE CITY, NY
Nathan R|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/15/2025
Found vehicles I was looking for quickly and in and out quickly doing paperwork
ZACKRY CONOVER
5/16/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
ERIN, NY
Tyler W|2024 Buick Envista
Confirmed Service Customer
5/16/2025
Always a great experience at Elm. Great people who are knowledgeable and transparent on the service process. Vehicle was ready on time and there were no issues or delays.
5/17/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
ADDISON, NY
Don O|2022 GMC Terrain
Confirmed Service Customer
5/16/2025
Disappointed in the Service department, we have bought several trucks from ELM and had service done on several vehicles over the years. The last few times had been a mess, we drop our vehicle off in the early morning because we work and ask to have it ready by 1500 when we get out of work, and the last few times it has not been done until 1630. This last time our car had an appointment at 0840 got a call at 0915 you missed your appointment we can reschedule, my car is on the lot, then got a call couldn’t find my keys. Then they found my keys stuck in the drop off box( probably should have checked that before calling customer) then told my car will get pushed to the back (1630). You have always been good to us, I am not sure what has changed over the last year but very disappointed in the way you are heading. Even the word in the community is not good for ELM, someone should really look at the trends over the last two years and make some changes.
5/19/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
HORSEHEADS, NY
Jason B|2021 Chevrolet Traverse
Confirmed Service Customer
5/17/2025
Always great customer service
5/18/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
ELMIRA, NY
Richard M|2025 Chevrolet Trailblazer
Confirmed Sales Customer
5/17/2025
Mike Smith was excellent in getting us the very vehicle that we had wished for!!! And...Chris the Manager...helped us in understanding the entire process from A to Z along with Mike Smith. Thank you so very much!!! Rick & Sherry McFalls
MICHAEL SMITH
5/18/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
HORSEHEADS, NY
Kristi J|2018 Chevrolet Trax
Confirmed Service Customer
5/18/2025
I made an appointment to have my oil change and my front 2 tires changed. They did my oil and suggested I get my 2 tires done I was like that was what those appointment was for
5/19/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
LINDLEY, NY
Deborah A|2025 Chevrolet Traverse
Confirmed Sales Customer
5/20/2025
It was the easiest car purchase i ever did. Shawn was very helpful and would definitely recommend him to others.
SHAWN MARLEY
5/21/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Elm Chevrolet Company, INC.! We sincerely value your business and look forward to your next visit. Take care!
PINE CITY, NY
Diana E|2021 Chevrolet Colorado
Confirmed Service Customer
5/21/2025
The service rep was incredibly nice. I did not have a long wait before my truck was done.
5/22/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Elm Chevrolet Company, INC. and we hope to see you again soon!
ELMIRA, NY
Paul W|2023 Chevrolet Equinox
Confirmed Service Customer
5/23/2025
the service was excellent.
5/24/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
HORSEHEADS, NY
Dawn D|2025 Chevrolet Trax
Confirmed Sales Customer
5/24/2025
Everything went smoothly and quickly!Zack made this possible! I also feel I got the best deal around after car shopping for weeks !
ZACKRY CONOVER
5/25/2025
Zack will be thrilled to hear this—thank you! We’re so glad he helped make your experience quick and seamless, and that you landed the best deal after weeks of searching. Until your next visit, enjoy that hard-earned win and the open road ahead!
GILLETT, PA
Blake D|2017 Chevrolet Malibu
Confirmed Service Customer
5/29/2025
Everyone was so friendly and waiting for my car was comfortable.
5/30/2025
Thank you for your feedback! We want all our clients to have a comfortable and stress-free experience with us. Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care!
ELMIRA, NY
Fayth W|2025 Chevrolet Equinox
Confirmed Sales Customer
5/12/2025
Always great service
MICHAEL SMITH
5/13/2025
Hi, thank you for the wonderful high star rating and for the review! We do hope we can be of assistance in the future. Take care!
ELMIRA, NY
Robert S|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
5/12/2025
Excellent
5/13/2025
Hi, thank you for the wonderful high star rating! We do hope we can be of assistance in the future. Take care!
NEWFIELD, NY
Tiffany T|2025 Chevrolet Trailblazer
Confirmed Sales Customer
5/22/2025
My sales man was wonderful! He listened to what I wanted and got me into it. My only problem was, I researched what my trade ins value was and even after putting a few extra damages to the car, they did not give me what all my car was worth. They shorted me almost $ 3,000.00 in my trade in’s value.
SHAWN MARLEY
5/27/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GILLETT, PA
Roger T|2023 Chevrolet Equinox
Confirmed Service Customer
5/23/2025
Friendly greeting, fast and accurate service.
5/24/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s wonderful to know we delivered such a positive experience. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always happy to help!
ELMIRA, NY
Richard M|2019 Chevrolet Traverse
Confirmed Service Customer
5/25/2025
I got a oil change and Thursday I’m getting 4 new tires
5/26/2025
Thank you for coming in for your oil change—and best of luck with the new tires on Thursday! Keeping up with maintenance is the best way to stay ahead, and we’re glad to be your go-to team for it. We’ll be ready to roll (literally) when you return!
HORSEHEADS, NY
Douglas S|2025 Chevrolet Silverado 1500
Confirmed Service Customer
6/2/2025
Great !!
6/4/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
CORNING, NY
Russell B|2017 GMC Yukon XL
Confirmed Service Customer
6/4/2025
Everything was great as usual. Easy drop off, courteous service and done on time with no issues
6/5/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Elm Chevrolet Company, INC. and we hope to see you again soon!
HORSEHEADS, NY
James D|2023 GMC Canyon
Confirmed Service Customer
6/18/2025
Arrived and truck taken in at the appointment time. Just an oil change and tire rotation. Was out in less than 1 hour.
6/19/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Elm Chevrolet Company, INC. and we hope to see you again soon!
HORSEHEADS, NY
Robert B|2022 Chevrolet Colorado
Confirmed Service Customer
6/19/2025
My appointment was at 9:00 am. I was all done at 9:40. Excellent time.
6/20/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
VAN ETTEN, NY
David D|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
5/29/2025
Elm has always done a good job for me
5/30/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
ERIN, NY
William H|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
5/29/2025
Just another nice day at the service center at Elm Chevrolet. People are so happy to help me and I enjoy the service and visit a very clean place.👍👊😎
5/30/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
NEWFIELD, NY
Jason B|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
5/30/2025
Always great customer service
5/31/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
ELMIRA, NY
Richard M|2019 Chevrolet Traverse
Confirmed Service Customer
6/2/2025
I enjoy coming to your place
6/4/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HORSEHEADS, NY
Matthew S|2025 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
6/16/2025
Relationships I have built with sales staff and there attention to my needs keep me coming back to Elm Chevrolet!!
MARK FITZGERALD
6/17/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Elm Chevrolet Company, INC.! We sincerely value your business and look forward to your next visit. Take care!
HORSEHEADS, NY
Michael O|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/18/2025
I had a very positive experience working with Mark Fitzgerald. I was looking for a specific truck that Elm didn’t have on the lot. Mark worked tirelessly for over a month to find the truck I was looking for, and was able to do a dealer trade to get the truck I wanted. Mark was very responsive during the entire month - we exchanged text messages several times each week so he could keep me updated on his search for my truck. I feel Mark went above and beyond to ensure I had a very positive experience.
MARK FITZGERALD
6/19/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Elm Chevrolet Company, INC.! We sincerely value your business and look forward to your next visit. Take care!
GILLETT, PA
Kyle B|2025 Chevrolet Blazer EV
Confirmed Sales Customer
6/19/2025
Chris, Mike K, and the whole sales team did a fantastic job helping me with my new purchase !
ELM CHEVROLET
6/20/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
BINGHAMTON, NY
Glen S|2023 GMC Acadia
Confirmed Service Customer
6/23/2025
The staff was courteous and knowledgeable about everything.
6/24/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
HORSEHEADS, NY
Colleen C|2023 Chevrolet Tahoe
Confirmed Service Customer
7/2/2025
Friendly staff, done on time.
7/3/2025
Friendly and right on schedule—that’s how we do it! Thanks for your visit and kind feedback. We’ll keep the good vibes and prompt service coming your way!
ELMIRA, NY
Francis O|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/9/2025
Everyone was courteous and helpful. I needed help on my phone to find the correct information.
7/10/2025
Hello, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!
ELMIRA HEIGHTS, NY
Chris N|2020 GMC 1500 Sierra
Confirmed Service Customer
7/9/2025
The work was decent. Although there are still scratches in the paint on the body. And marks on the taillight that weren’t repaired replaced. In this instance, I believe the problem is more with the adjuster vs the body shop. But bottom line, I was not “made whole” as there is still damage present to my vehicle, that wasn’t there prior to the accident.
7/10/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
ELMIRA, NY
Duke C|2022 Chevrolet Tahoe
Confirmed Service Customer
7/10/2025
got me in/out quickly. very nice service staff.
7/11/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
ELMIRA, NY
Michael A|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
7/10/2025
Nice experience salesman was great
MARK FITZGERALD
7/11/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
HORSEHEADS, NY
Preston H|2026 Chevrolet Equinox
Confirmed Sales Customer
7/15/2025
Shawn did a great job.....everyone was really frienly....good dealership to work with.
SHAWN MARLEY
7/17/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
WAVERLY, NY
Andrew E|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
7/17/2025
Everything thing was very good Trust the elm Chevrolet experience
7/18/2025
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WATKINS GLEN, NY
Andy H|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/19/2025
Mark Fitzgerald did an amazing job
MARK FITZGERALD
6/20/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
CAYUTA, NY
Deborah B|2014 Chevrolet Cruze
Confirmed Service Customer
6/20/2025
The staff went above and beyond there duties,kept me well informed on my car with pricing and length of time. Walked out very happy with there work
6/21/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HORSEHEADS, NY
Richard S|2022 Chevrolet Equinox
Confirmed Service Customer
7/11/2025
Smooth as silk
7/12/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
PINE VALLEY, NY
Otis H|2025 Chevrolet Traverse
Confirmed Sales Customer
7/15/2025
Mark was friendly and very accommodating. He made the car buying experience easy
MARK FITZGERALD
7/17/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
PENN YAN, NY
Lauren Y|2025 Chevrolet Equinox EV
Confirmed Sales Customer
7/15/2025
Mike (both of them) bent over backwards to get me the car I wanted quickly. They made the experience really enjoyable and were more than fair when it came to price negotiations. They communicated very well while trying to get the right car for me (they had to trade with another dealership). I hope not to need another new car soon, but they will be my first call when I do. I highly recommend them.
MICHAEL CORRELL
7/17/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
ELMIRA, NY
Terry B|2026 Chevrolet Equinox
Confirmed Sales Customer
7/18/2025
Great experience.
GARY MCCORMICK
7/19/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
PINE CITY, NY
Richard M|2019 Chevrolet Traverse
Confirmed Service Customer
7/29/2025
I fractured my fibula and you great to me and my family. Thank you 🙏 and God Bless
7/30/2025
We’re truly touched by your kind words and grateful we could be there for you and your family during such a difficult time. Wishing you a smooth recovery and looking forward to seeing you back with us when you’re feeling stronger.
HORSEHEADS, NY
August T|2021 Chevrolet Tahoe
Confirmed Service Customer
8/4/2025
Normal routine service, oil change and tire rotation.
8/5/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
HORSEHEADS, NY
Teena P|2025 Chevrolet Trax
Confirmed Service Customer
7/18/2025
Nice people
7/19/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PINE CITY, NY
Karl C|2014 Chevrolet Cruze
Confirmed Service Customer
7/19/2025
Good Service
7/21/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
HORSEHEADS, NY
Edward B|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
7/23/2025
Fast service and very polite experience
7/24/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Elm Chevrolet Company, INC. and we hope to see you again soon!
LAWRENCEVILLE, PA
George K|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
7/29/2025
Professional and prompt
7/30/2025
Thank you for the kind words! Professional and prompt service is at the heart of what we do, and we’ll continue to be here with the same dedication whenever you need us again.
ELMIRA, NY
Suzanne M|2025 Chevrolet Equinox
Confirmed Service Customer
7/30/2025
So friendly and helpful
7/31/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
ELMIRA, NY
Randy M|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
7/31/2025
Fast service and done right the first time!!
8/1/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Elm Chevrolet Company, INC. and we hope to see you again soon!
ELMIRA, NY
Donald S|2024 Chevrolet Equinox
Confirmed Service Customer
8/1/2025
Great service.
8/2/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
ELMIRA, NY
Cade O|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
8/1/2025
Kevin got me right in on a problem before leaving on a trip. Mike in parts was excellent too. Everyone was excellent and I wouldn’t hesitate to endorse Elm Chevy to anyone.
8/2/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PINE CITY, NY
Robert D|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/9/2025
i still have vibration
8/11/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
ELMIRA, NY
William B|2024 Chevrolet Equinox
Confirmed Service Customer
8/13/2025
Everything went well
8/14/2025
We’re happy to hear that everything went well during your visit. Your satisfaction means everything to us, and we look forward to seeing you again soon so we can deliver another visit just as smooth and enjoyable.
ELMIRA HEIGHTS, NY
Russell B|2017 GMC Yukon XL
Confirmed Service Customer
8/14/2025
The service was great. The staff is friendly and courteous. They found a problem and fixed it quickly and utilized the warranty that I had purchased through your dealership. The service was done quickly! Thank you
8/15/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
HORSEHEADS, NY
Daran C|2023 GMC Sierra 1500
Confirmed Service Customer
8/21/2025
It was easy to schedule my appointment over the phone. When I arrived I was greeted by Travis who would be taking care of me day. He then introduced me to the technician who was going to be performing my service. This all made we feel very comfortable. I was shown the waiting area and was able to enjoy a morning coffee while catching up on my emails with the free wifi. Will definitely be doing business with these 2 individuals again, they both made it easy.
8/22/2025
We’re glad Travis and our technician made your visit comfortable and easy! Enjoying a coffee with free WiFi while your vehicle is serviced is exactly the kind of experience we love providing, and we look forward to welcoming you again on your next visit!
ODESSA, NY
Christopher M|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
8/21/2025
It was great
GARY MCCORMICK
8/22/2025
We’re thrilled to hear your visit was great! Positive experiences like yours make our day, and we look forward to seeing you again soon!
VAN ETTEN, NY
Michael T|2021 Chevrolet Malibu
Confirmed Service Customer
8/26/2025
Very prompt. Service manager friendly
8/27/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
BATH, NY
Walter K|2024 Chevrolet Equinox
Confirmed Service Customer
8/27/2025
You got my oil change done in a timely fashion
8/28/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
HORSEHEADS, NY
Leonard P|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
9/8/2025
Service tech was friendly,on time and very helpful
9/9/2025
Hi, we are very happy we could provide you with a positive experience! Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
SAYRE, PA
Benjamin T|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/12/2025
Went in for a oil change/ tire rotation, they let know that my inspection was up this month, much appreciated
9/13/2025
Thank you for choosing Elm Chevrolet Company, INC. as your first choice for all your automotive needs! We do hope we can be of assistance in the future. Take care!
NEWFIELD, NY
Blake D|2017 Chevrolet Malibu
Confirmed Service Customer
9/12/2025
Everyone was so kind and helpful. And I love the added perk of having a paid-for Uber to take me home while I waited for my car to be ready.
9/13/2025
Thank you for choosing Elm Chevrolet Company, INC. as your first choice for all your automotive needs! Please let us know if there is anything else we can do for you; we are more than happy to help!
ELMIRA, NY
Thane R|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
8/13/2025
Mark,the sales person that I dealt with was very professional. He did every thing he said he was going to do and then some.
MARK FITZGERALD
8/14/2025
Mark will be delighted to hear your kind words! We’re glad he could go above and beyond, and we look forward to welcoming you back for another professional and seamless visit.
WATKINS GLEN, NY
Glen S|2023 GMC Acadia
Confirmed Service Customer
8/18/2025
Had my car inspected, went well.
8/19/2025
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Thank you again for choosing Elm Chevrolet Company, INC. and we hope to see you again.
HORSEHEADS, NY
Kevin W|2024 Chevrolet Colorado
Confirmed Sales Customer
8/22/2025
It was great. We were looking found what we wanted. Mark made it all very painless as we walked through the progress of getting a new 2024 Chevy Colorado.
MARK FITZGERALD
8/23/2025
We’re happy Mark made your vehicle buying process painless and smooth! Attentive guidance and a seamless experience are what we strive for, and we’ll continue providing that for every customer.
MILLERTON, PA
Nancy R|2026 Chevrolet Equinox
Confirmed Sales Customer
9/9/2025
I began my journey online looking at 2006 RED vehicles and was contacted by Shawn Marley. I was interested in a red Trailblazer but then turned toward the Equinox. Shawn had me sit in an Equinox and I was sold. He then had my vehicle appraised, he located a red 2006 Equinox and prepared paperwork, very efficient.
SHAWN MARLEY
9/10/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Elm Chevrolet Company, INC.! We sincerely value your business and look forward to your next visit. Take care!
ELMIRA, NY
Richard D|2025 Chevrolet Blazer
Confirmed Sales Customer
9/10/2025
I bought a new car
MICHAEL CORRELL
9/11/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
HORSEHEADS, NY
John M|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
9/10/2025
Shawn Marley was extremely helpful and knowledgeable about products offered.
SHAWN MARLEY
9/11/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PINE CITY, NY
Richard L|2025 Chevrolet Equinox
Confirmed Service Customer
9/11/2025
After oil change and inspection, I was in & out in a reasonable time.
9/12/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
ELMIRA, NY
Vernard A|2023 Chevrolet Corvette
Confirmed Service Customer
9/13/2025
My experience was outstanding! Quote for service work and convenient appointment scheduled by Johanna! Casey in the Service Department and his fellow colleagues were unbelievable! They spent at least an hour assisting me to apply for and receive a $250 reward; Myrewards Master Card introductory offer!! And, of course, the service work on my Corvette was flawless!! No comparison to my experiences with another Chevrolet dealership in Bath, NY!! Thank you - much appreciated!!
9/14/2025
Wow—your thoughtful words mean the world to us! We’re so glad Johanna, Casey, and the team made your Corvette service and rewards process such a standout. That’s the kind of above-and-beyond care we’re proud of, and we’ll be ready to welcome you back anytime.
BATH, NY
David D|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
9/16/2025
I always use Elm for to service all of my vehicals. They do great work and are always timely
9/17/2025
Hi there, thank you for taking the time to leave a review for us at Elm Chevrolet Company, INC.. We're happy we could meet your expectations! We're looking forward to your next visit with us!
ERIN, NY
Floyd B|2022 Chevrolet Colorado
Confirmed Service Customer
9/19/2025
Friendly people and great service.
9/20/2025
Thank you for noticing our friendly people and great service! We look forward to seeing you again soon.
LOWMAN, NY
Christopher S|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
9/19/2025
Always perfect service each and every time!! Thank you Elm Team!!
9/20/2025
Thank you for recognizing Elm Chevrolet Team’s dedication! Perfect service every time is what we strive for, and your feedback motivates us to keep it up.
HORSEHEADS, NY
Duane G|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
9/23/2025
the new truck transaction was very much on the promised time frame and sales person friendly and paid attention to detail
MICHAEL SMITH
9/24/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
BIG FLATS, NY
Margaret P|2026 Chevrolet Equinox
Confirmed Sales Customer
9/25/2025
My first time with Elm and I couldn’t have been more pleased. Sales person, Mike, was excellent. Will be returning to Elm for future purchases.
MICHAEL SMITH
9/26/2025
We’re delighted your first visit with Elm Chevrolet went so well! Mike will be thrilled to hear your feedback, and we look forward to assisting you with future purchases.
WAVERLY, NY
Lisa H|2026 Chevrolet Tahoe
Confirmed Sales Customer
10/22/2025
Zac Conover and Mike Krebs took exceptional care of me - they are the best.
ZACKRY CONOVER
10/23/2025
Hi there! We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CORNING, NY
Martie P|2016 Chevrolet Equinox
Confirmed Service Customer
10/28/2025
I’m upset because I had to pay out of pocket fees and I’m supposed to be covered under warranty! And my window did not even get fixed! Not happy at all.
10/29/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ELMIRA, NY
Ronald C|2026 Chevrolet Silverado 1500
Confirmed Service Customer
10/31/2025
Everyone, Everyone was very courteous and utmost friendly.
11/1/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
HORSEHEADS, NY
Richard M|2019 Chevrolet Traverse
Confirmed Service Customer
9/17/2025
I enjoy every time I bring our cars in
9/18/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
HORSEHEADS, NY
Robert C|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
9/18/2025
Shawn was very attentive and worked with us to get the truck we wanted.
SHAWN MARLEY
9/19/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Elm Chevrolet Company, INC.! We sincerely value your business and look forward to your next visit. Take care!
ATHENS, PA
James W|2026 Chevrolet Equinox
Confirmed Sales Customer
9/23/2025
Salesman, Gary, and financial person were wonderful. This is 2nd veh we have purchased thru Gary and 3 veh with this dealership
GARY MCCORMICK
9/24/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
SAYRE, PA
William B|2018 Chevrolet Colorado
Confirmed Service Customer
9/23/2025
Everyone I met was courteous and friendly.
9/24/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
PINE CITY, NY
Karl C|2014 Chevrolet Cruze
Confirmed Service Customer
10/9/2025
Good Service the problem was fixed.
10/10/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
HORSEHEADS, NY
George B|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
10/13/2025
The oil change and a rotation was good but did not check your air pressure in the tires. One was 67 one was 5762 and 62.
10/14/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
ELMIRA, NY
Duke C|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
10/24/2025
Came in for oil change, tire rotate and NYS inspection for my pick up truck. Done quickly and thoroughly.
10/25/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Elm Chevrolet Company, INC. and we hope to see you again soon!
ELMIRA, NY
Glen S|2023 GMC Acadia
Confirmed Service Customer
10/27/2025
They kept me informed and did what they said they were going to do.
10/28/2025
We’re glad you felt informed and that we delivered on our promises! Clear communication is very important to us, and we look forward to making every visit just as smooth and reliable.
HORSEHEADS, NY
Fayth W|2025 Chevrolet Equinox
Confirmed Service Customer
11/3/2025
Very friendly customer service
11/4/2025
Hello, thank you for your kind words and this wonderful review! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
ELMIRA, NY
Kevin F|2020 Chevrolet Trax
Confirmed Service Customer
11/2/2025
Staff was very courteous and work performed on a timely basis. However, price seems exorbitant. Just south of $90.00. Too much.
11/3/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ELMIRA, NY
Barbara M|2025 Chevrolet Equinox
Confirmed Sales Customer
11/5/2025
Excellent service, friendly people who know a lot about what they're selling. It's just an overall wonderful experience.
MARK FITZGERALD
11/6/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
ELMIRA, NY
David E|2013 Chevrolet Cruze
Confirmed Service Customer
11/6/2025
always kind and helpful service
11/7/2025
David Ellis, thanks again for taking the time to leave us this information about your recent visit. If you have any further questions, please give us a call. We're always happy to help!
PINE CITY, NY
Brett G|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/6/2025
Quick and easy
11/7/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
NEWARK VALLEY, NY
Craig F|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
11/17/2025
You did a great job, it took a little longer than usual, you looked like it was a busy day
11/18/2025
Thank you for your honest review — even on a busy day, we’re glad our team delivered a great job and ensured everything was handled carefully.
HORSEHEADS, NY
Kyle B|2024 Chevrolet Camaro
Confirmed Service Customer
11/21/2025
Logan was great to work with. The whole staff is always friendly when I stop by and I trust them to do quality work.
11/22/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
ELMIRA, NY
William L|2026 Chevrolet Equinox
Confirmed Sales Customer
11/25/2025
My salesman was great. He had everything ready and it all went well.
GARY MCCORMICK
11/26/2025
We appreciate your positive feedback—your salesman will be delighted to know that everything was ready and went smoothly. Wishing every visit continues to be just as effortless.
TIOGA, PA
David S|2026 Chevrolet Suburban
Confirmed Sales Customer
12/3/2025
Excellent customer service!! Very helpful
MARK FITZGERALD
12/4/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
ELMIRA, NY
William B|2018 Chevrolet Colorado
Confirmed Service Customer
12/4/2025
Logan and Johanna were a pleasure to work with, very friendly and accommodating.
12/5/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PINE CITY, NY
John K|2022 Chevrolet Malibu
Confirmed Service Customer
12/4/2025
Everyone was pleasant and professional. The work was done on a timely manner.
12/5/2025
We’re thrilled to hear that everyone was pleasant and professional! Completing your work in a timely manner is always a priority, and your recognition means a lot.
HORSEHEADS, NY
Daniel K|2026 Chevrolet Equinox
Confirmed Sales Customer
12/4/2025
When I contacted Shawn expressing my interest in buying this vehicle he was on his day off and went above and beyond to ensure I could complete the purchase and pick the vehicle up the next day! Job well done!!
SHAWN MARLEY
12/5/2025
Shawn will be thrilled by your feedback! Going above and beyond—even on a day off—is exactly what we aim for, and we’re glad it made your purchase seamless.
ELMIRA HEIGHTS, NY
Albert M|2026 Chevrolet Equinox EV
Confirmed Sales Customer
12/4/2025
Was great
GARY MCCORMICK
12/5/2025
We’re thrilled to hear your visit was great! Your positive feedback truly brightens our day.
LIVERPOOL, NY
Homer H|2024 Chevrolet Tahoe
Confirmed Service Customer
12/5/2025
Waited over an hour for an oil change & tire rotation. Had an appointment, then had to wait for over an hour to get my service done!
12/6/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
WESTFIELD, PA
Michael M|2019 GMC 1500 Sierra
Confirmed Service Customer
12/5/2025
It's always very easy to schedule an appointment either online or by calling the service department. I've never had to wait to be checked in. They are prompt and courteous. I have taken all 4 of my vehicles to Elm for service.
12/6/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
CANDOR, NY
Deanna D|2023 Chevrolet Tahoe
Confirmed Service Customer
12/8/2025
A++ Service! Elm was able to get me right in and service my vehicle promptly. I will make the trip to Elmira for my next service! Thanks Elm for everything!
12/9/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
ITHACA, NY
James D|2023 GMC Canyon
Confirmed Service Customer
12/10/2025
Service was great. Folks are friendly and helpful. facility is nice. Only disappointment on the visit was they changed the air filter. It cost $69 to do that. I guess I should ask how much before I approve it. Seems like a very high price. You can buy a good air filter for less than $20. I won't do that again. Will certainly be changing my own filters that are accessible like that.
12/11/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
HORSEHEADS, NY
William W|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
11/7/2025
Good people, good service, thank you. Bill Wheeler 607-738-4551
11/8/2025
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
ELMIRA, NY
Carol O|2019 Buick Enclave
Confirmed Service Customer
11/18/2025
Took 3 days this time. We had to bring vehicle back after having front struts replaced. We were informed on this visit that one of the struts was defective and that it would be no cost to us. However, there would be a delay waiting for parts. Service manger suggested work on the stability link since it was there and it was the reason we had brought it back. So we also had to pay for an alignment in addition to what the extended warranty deductible.
11/19/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
HORSEHEADS, NY
Duke C|2022 Chevrolet Tahoe
Confirmed Service Customer
11/19/2025
went in for repair to windshield wiper fluid pump repair. Johanna noticed my oil change was due so did that too. Appreciated her catching that. Logan Peters took my info and checked me in and later told me I had a tire that couldn't be repaired (nail in sidewall). He gave me my options and was pleased with the outcome. Johanna and Logan are really good employees.
11/20/2025
We truly appreciate your detailed and thoughtful review—Johanna and Logan will be glad to hear their attentive eye and clear communication made your visit smooth, proactive, and reassuring from start to finish.
ELMIRA, NY
Jason B|2021 Chevrolet Traverse
Confirmed Service Customer
12/2/2025
Great customer service
12/3/2025
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
ELMIRA, NY
Susanne S|2022 Chevrolet Trailblazer
Confirmed Service Customer
12/6/2025
Couldn't have been more pleased!
12/7/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
ELMIRA, NY
C. S|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
12/11/2025
The advisor was very good at keeping me informed.
12/12/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
ELMIRA, NY
Kathleen G|2026 Chevrolet Equinox
Confirmed Sales Customer
12/14/2025
It was great. Mike took lots of time to explain everything and found exactly the car I wanted. I love the vehicle!
MICHAEL SMITH
12/15/2025
Thank you for the wonderful feedback. We’re glad Mike took the time to help you find the perfect vehicle. Enjoy every mile ahead.
HORNELL, NY
Scott K|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/15/2025
Because no check engine light is on the claim is they can't do anything yet they no there is something wrong with my reverse in my transmission . Sorry I think I made a bad purchase
12/16/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
ELMIRA, NY
John F|2013 Chevrolet Cruze
Confirmed Service Customer
12/15/2025
Staff always does a fine job
12/16/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
HORSEHEADS, NY
Robert B|2022 Chevrolet Colorado
Confirmed Service Customer
12/16/2025
I arrived a bit early, and the service department was ready for me. I waited in the showroom for the tech to complete the oil change. I returned to the service writer and requested they change my windshield wipers to be replaced. That was added to the job and took no time at all. My truck was returned to the customer lane and was ready to go.
12/17/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
VAN ETTEN, NY
Kenneth S|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
12/19/2025
Informative, welcoming, and expedient.
12/20/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
JASPER, NY
Wayne H|2025 Chevrolet Colorado
Confirmed Service Customer
12/23/2025
My truck was dropped off on a Monday morning. Never looked at till Tuesday. Finally got it back on Thursday. A broken belt. But they did give me a truck to drive while mine was being serviced. Except for the wait the service was excellent..
12/24/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We value your feedback and look forward to assisting you next time. If you have any further questions, please give us a call. We're always happy to help!
WELLSBURG, NY
Tiffany T|2025 Chevrolet Trailblazer
Confirmed Service Customer
12/26/2025
Very friendly
12/27/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
GILLETT, PA
Jared F|2026 Chevrolet Silverado 2500HD
Confirmed Sales Customer
12/27/2025
Great experience with shawn
SHAWN MARLEY
12/28/2025
Wow, we're glad you had such a great experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
ELMIRA, NY
Christopher S|2022 Chevrolet Tahoe
Confirmed Service Customer
1/2/2026
Had my wife's tahoe in for a passenger side mirror replacement no job is to big or to small for these guys!! Always perfect service Thank you Team!!
1/3/2026
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
HORSEHEADS, NY
Hampden R|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
12/22/2025
Both Mike smith my salesman and the service department were fantastic.
MICHAEL SMITH
12/24/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
HORSEHEADS, NY
Heather B|2026 Chevrolet Traverse
Confirmed Sales Customer
12/31/2025
Service was great, everyone was super nice. Very detailed in going over vehicle
MARK FITZGERALD
1/1/2026
Thank you for your feedback! We’re glad our team was detailed and friendly while reviewing your vehicle, and we look forward to serving you again.
BATH, NY
Paul W|2015 Chevrolet Equinox
Confirmed Service Customer
1/2/2026
THE SERVICE WAS FAST AND QUICK.
1/3/2026
We're glad everything was completed quickly, with fast service, and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
HORSEHEADS, NY
William B|2024 Chevrolet Equinox
Confirmed Service Customer
1/3/2026
Quick and easy.
1/4/2026
Hi, thank you for taking the time to leave a review for us at Elm Chevrolet Company, INC.! We're looking forward to your next visit!
ELMIRA HEIGHTS, NY
Delbert K|2017 Chevrolet 2500HD Silverado
Confirmed Service Customer
1/5/2026
Fast and easy
1/6/2026
Hi, thank you for taking the time to leave a review for us at Elm Chevrolet Company, INC.! We're looking forward to your next visit!
BEAVER DAMS, NY
Cameron M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/8/2026
Streamlined Sales experience
ZACKRY CONOVER
1/9/2026
Thank you for your feedback! We’re glad you had a smooth and efficient sales experience and appreciate you taking the time to share it.
ENDICOTT, NY
Steven C|2026 Chevrolet Colorado
Confirmed Sales Customer
1/15/2026
All staff was very helpful
SHAWN MARLEY
1/16/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
HORSEHEADS, NY
Derrick K|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
1/15/2026
Michael was a great sales representative that helped me chose the right vehicle that fit my needs. He answered all the questions that I had prior to purchasing my vehicle.
MICHAEL SMITH
1/6/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
HORNELL, NY
Michael K|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
1/16/2026
GARY was a great salesman and he did his best in all details of the sale and I would recommend this dealership and GARY to anyone buying a vehicle
GARY MCCORMICK
1/16/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
ENDICOTT, NY
Michael G|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
1/7/2026
Fast and easy with plenty of communication
1/8/2026
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
ELMIRA, NY
Brenda L|2019 Chevrolet Equinox
Confirmed Service Customer
1/9/2026
Wonderful experience from drop off to pick up. Professionalism in person and on the phone.
1/10/2026
Thank you for the kind words! We’re glad your entire experience, from drop-off to pick-up, was professional and enjoyable.
TRUMANSBURG, NY
Michael R|2026 Chevrolet Colorado
Confirmed Sales Customer
1/14/2026
It couldn't have been better. Gary McCormick knew what I wanted and found it for me. After deciding I wanted a new truck, I was driving it in about 3 days. There was no dickering, he gave me a price that I thought was fair and I took it.
GARY MCCORMICK
1/15/2026
Thank you for sharing such an outstanding experience. We’re glad Gary listened closely, made the process simple, and helped you drive your new truck home quickly and confidently. We truly appreciate your business and look forward to serving you again.
ELMIRA, NY
Alyssa N|2023 Chevrolet Trailblazer
Confirmed Service Customer
1/21/2026
Always very nice and helpful
1/22/2026
Thank you for your warm and supportive feedback. It’s wonderful to hear our team is always nice and helpful. We truly appreciate you and look forward to serving you again.
SAYRE, PA